Returns & Refunds
Your satisfaction is our priority - we're here to make it right
How Our Partnership Works
As a proud partner of Netflorist, all orders placed through The Bloomery are processed and fulfilled by Netflorist's expert team. This means returns, refunds, and customer service for delivered orders are handled directly by Netflorist using their established quality guarantee system.
We're here to help connect you with their support team and ensure your concerns are resolved quickly and professionally.
Need to Return Something? Here's How:
Contact Within 48 Hours
For quality issues, damaged items, or dissatisfaction with your order, contact us within 48 hours of delivery for fastest resolution. For perishable items like flowers and cakes, contact within 24 hours.
Provide Order Details
Have your order number ready and describe the issue. For damaged items, photos help us process your request more quickly.
Choose Your Solution
We'll arrange a replacement delivery or process a full refund - whatever works best for you.
Detailed Returns Policy
🌸 Fresh Flowers & Plants
- Quality Issues: Report within 24 hours for immediate replacement or full refund
- Wilting/Damage: We'll send fresh replacements at no charge
- Wrong Delivery: Contact us within 48 hours for correction
- Substitutions: If you're unhappy with necessary substitutions, we'll arrange replacement or refund
- Collection: Original items will be collected where applicable, replacement delivered promptly
🎁 Gifts & Hampers
- Damaged Items: Report within 48 hours with photos for quick processing and replacement
- Missing Items: We'll complete your order with priority delivery at no charge
- Quality Concerns: Exchange for similar value item or receive full refund
- Incorrect Orders: We'll collect and replace at no cost within 48 hours of delivery
- Exchanges: Available if item is in original condition - collection, handling and redelivery fees may apply
🎂 Cakes & Bakery
- Quality Issues: Contact within 24 hours for fresh replacement or full refund
- Cancellations: Must be made 48 hours before delivery. After delivery: 50% handling fee plus collection fee applies
- Personalization Errors: Our mistake = free replacement. Customer error = 50% reproduction charge plus fees if already shipped
- Order Changes: Contact immediately - changes after dispatch may incur 15% handling fee plus delivery costs
Items We Cannot Accept Returns On
While we strive for 100% satisfaction, certain items cannot be returned for hygiene and safety reasons:
Partially consumed cakes, chocolates, or food hampers
Custom items already in production (50% refund available). Personalization errors by customer incur 50% reproduction charge
Incorrect addresses, recipient unavailable, or multiple delivery attempts may incur 15% handling fee plus delivery costs
Note: Even non-returnable items are covered by our quality guarantee if they arrive damaged or defective.
Refund Processing
Refund Timeline
Refund Methods
- Original payment method (preferred)
- Store credit for faster processing
- Bank transfer for international cards
Get Help With Your Return
Our dedicated customer service team is ready to help resolve any issues quickly and professionally. Choose the contact method that works best for you:
What to Include in Your Return Request:
- ✅ Order number (found in confirmation email)
- ✅ Description of the issue
- ✅ Photos of damaged or incorrect items
- ✅ Your preferred resolution (replacement/refund)
- ✅ Alternative delivery address (if needed)
Frequently Asked Questions
Contact us within 24 hours for perishable flowers and we'll arrange for a replacement arrangement or provide a full refund. For other items, you have 48 hours to report quality issues. Your satisfaction is guaranteed.
For perishable items (flowers, cakes), contact us within 24 hours. For all other items, you have 48 hours to report delivery issues. Earlier contact allows us to address issues more effectively and arrange quicker replacements.
For fresh flowers and perishable items, collection is usually not required - we'll process your refund based on your report. For non-perishable gifts, we may arrange collection depending on the situation and your location.
Yes! If you're not happy with your order and the item is in original condition, we can arrange an exchange for a different product of similar value. Please note that collection, handling, and redelivery fees may apply for exchanges.
Take photos of the damage and contact us within 48 hours (24 hours for perishables). We'll arrange for a replacement delivery at no charge and follow up to ensure your new order arrives in perfect condition.
Cancellations after dispatch may incur a 15% handling fee plus delivery costs. For bakery items, a 50% handling fee plus collection fee equal to delivery cost applies. Contact us immediately for assistance.
We'll attempt redelivery the next day. However, delivery issues due to incorrect or incomplete addresses, or recipient unavailability may result in a 15% handling fee plus delivery costs for additional attempts.
If incorrect personalization details are provided by the customer, a 50% reproduction charge applies to create a replacement. If the order has already shipped, additional collection and redelivery fees will be charged.