Terms & Conditions

Our Partnership with Netflorist

The Bloomery has proudly partnered with Netflorist, South Africa's leading online florist and gift delivery service, to bring you reliable nationwide delivery of our beautiful flowers and thoughtful gifts.

Through this partnership, all orders placed on our website are processed and fulfilled by Netflorist, ensuring professional handling, quality assurance, and dependable delivery across South Africa. This collaboration allows us to maintain the highest standards of service while extending our reach to serve customers nationwide.

Affiliate Disclosure: We earn a commission on orders placed through our Netflorist partnership. This affiliate relationship helps support our business operations and allows us to continue providing you with exceptional service at no additional cost to you.

Quality & Service Promise

At The Bloomery, you're in excellent hands! Simply choose the perfect gift, and let us create a beautiful surprise that will warm hearts. All prices displayed include VAT, with delivery fees calculated during checkout based on your location.

While we strive to maintain consistent pricing, all rates are subject to change and valid while stock is available. We reserve the right to update pricing to reflect market conditions and seasonal availability.

Fresh Flowers & Product Quality

Our expert florists and gift curators carefully select only the freshest flowers and finest products available. However, due to the natural characteristics of fresh flowers and artisanal goods, delivered items may vary slightly in appearance from website images. This variation reflects the unique beauty of natural products and artisanal craftsmanship.

Product photography may feature decorative props such as vases, ribbons, or display accessories. These styling elements are for visual presentation only and are not included with your gift unless specifically mentioned in the product description. For detailed information about what's included with your order, please review the product description or contact our friendly team at hello@thebloomery.co.za.

Product Substitutions

While product substitutions are rare, we may occasionally need to make changes to ensure the highest quality delivery. We reserve the right to substitute items of equal or greater value without prior notification, unless the substitution significantly alters the gift. In such cases, we will make every effort to contact you first.

Seasonal availability may require flower substitutions to maintain the beauty and style of your arrangement. Our florists take great care to preserve the color scheme, style, and overall aesthetic while using flowers of equal or superior quality. For single-flower arrangements (such as rose bouquets), we will match the flower type whenever possible, making color substitutions only when necessary to ensure freshness.

During peak seasons and holidays, high-demand specialty items may require substitution with comparable alternatives. Rest assured, any substitutions maintain the gift's value and sentiment.

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If your floral arrangement or gift doesn't meet expectations, please contact our customer service team within 48 hours of delivery. We'll arrange for collection and replacement at no cost to you, or provide a full refund after collection.

For exchanges of items in original condition, we're happy to accommodate alternative selections based on availability. Please note that collection, processing, and redelivery fees may apply for exchange requests.

Order Processing & Fulfillment

All orders placed through The Bloomery are processed and fulfilled by our partner, Netflorist. When you complete a purchase on our website, your order information is securely transmitted to Netflorist for processing, preparation, and delivery.

For any order-related queries, including tracking, delivery updates, or post-delivery issues, please contact Netflorist's customer service directly. As your referring partner, we're also available to assist you in connecting with their support team and ensuring your concerns are addressed promptly.

Payment processing, delivery scheduling, and customer service for completed orders are handled by Netflorist in accordance with their terms and conditions, which form part of your purchase agreement.

Order Corrections & Returns

Should you receive an incorrect item or wish to return a product, please contact us within 48 hours of delivery. We'll promptly arrange collection and ensure the correct product reaches you as quickly as possible.

If an incorrect product is delivered, please keep items in their original packaging and condition. Products that have been opened, used, or altered from their delivery condition may incur a 15% handling fee plus delivery costs for return processing.

For items with technical issues, please notify us within 48 hours of receipt. We'll arrange testing and, if a defect is confirmed, provide repair or replacement. If no defect is found, return shipping costs apply. Please visit our product guarantee page for specific warranty information.

Special Product Guidelines

Appliance Warranty: Desktop refrigeration units and similar appliances include a 6-month manufacturer warranty. Please refer to our product guarantee pages for detailed warranty terms.

Personalized Items: Please carefully review all names, messages, and personalization details before confirming your order. Text is reproduced exactly as provided, so accuracy is essential for the perfect gift.

Clothing & Accessories: Non-personalized clothing items cannot be exchanged or returned. Please select sizes carefully and review product specifications before ordering.

Baked Goods: Fresh bakery items and cakes may arrive frozen or semi-frozen to maintain quality and freshness. This preserves flavor and ensures optimal taste upon serving.

Safety & Care Information

Please note that not all flowers and plants are safe for consumption. Some varieties may be harmful to children and pets. We recommend visiting our flower care page for comprehensive safety information and care instructions.

Packaging materials may vary based on seasonal availability and arrangement style. Floral arrangements may be presented in protective cello sleeves or decorative paper, both designed to ensure safe delivery.

Delivery & Communication

For security and planning purposes, recipients may receive SMS notifications before delivery. This ensures someone is available to receive your thoughtful gift.

We reserve the right to verify delivery addresses and contact information to ensure successful delivery. Large or valuable orders may require additional verification for security purposes.

Privacy & Communications

Your privacy matters to us. In accordance with the Protection of Personal Information Act (POPIA), we are committed to protecting your personal information. By using our services, you agree to our privacy practices as outlined in our privacy policy.

We take data protection seriously while ensuring we can provide exceptional service and maintain contact for important order updates and exclusive offers.

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email, replying "STOP" to SMS messages, or contacting us directly. You maintain full control over your communication preferences.

Marketing Communications

When you create an account and opt-in to receive communications, you'll join our valued customer community. Enjoy exclusive offers, seasonal reminders, gift inspiration, and special promotions via email, SMS, WhatsApp, and other platforms.

If you provide contact details through promotional offers or website forms, you may automatically receive relevant communications to enhance your The Bloomery experience.

Promotional Offers & Vouchers

We regularly offer special promotions and discount vouchers to show appreciation for our customers. We reserve the right to cancel orders if vouchers are misused or obtained through unauthorized means. All promotional offers are subject to specific terms and availability.